Frequently Asked Questions (FAQ)

• Solutions
• »
• TSI Light
• »
• Frequently Asked Questions (FAQ)

Request a quote now

Get more information

You have questions? We have answers!

We call you back

Personal consultation

Consultation by email

Request a personal consultation

We are happy to advise you without any obligation on all topics relating to the digital tachographs of your vehicles and how you can make your company fit for the future with telematics solutions from TSI!

Fill out the form or send us an email to sales@tsi-telematic.com

X

Why do we want to know so much?

Except for your contact information, all information provided is optional and completely voluntary. Of course, we need the contact details to reach you.

Any other information you may provide, we only use to offer you the best possible solutions tailored specifically to you. You can tell us as much or as little as you like.

Privacy Policy

Of course, we treat all information as strictly confidential and do not pass it on to anyone.

For us, data protection is not only a key feature of all our solutions, but also a top priority when dealing with customers.

You can always find more information on how we handle data protection in our Privacy Policy.

Who are you?

Mr. Mrs.
Your Name:

How can we reach you?

Would you like us to call you back?

Email:

Telephone Number:

Would you like to tell us something about your company?

Company Name

What is your field of activity? Which industry does your company serve?

On which topics can we advise you?

Vehicle Telematics

Driver's logs, simple vehicle tracking, Route-AI

Fleet Management

Fuel consumption recording

Digital tachographs, remote readout of tachographs

Process digitisation

Working time recording

Inventory Management

Specialty Telematics

Data acquisition, remote sensing, remote switching

Other topics

What vehicles do you have in your company?

Number of vehicles in your company

Type or manufacturer of the vehicles in your company

Other information about your company's vehicles

Do you have specific questions?

Are there any special topics that interest you or are there any questions about our solutions?

Request Consultation without any obligations

Thank You!

We have received your request and will contact you shortly

Start a new information request

Error!

Unfortunately we were unable to process your request for information

invalid email address

Start a new information request

Alternatively, you can send us an email at any time at sales@tsi-telematic.com

Frequently Asked Questions

On this page, we have compiled a list of the most typical questions we receive regarding our tracking modules. However, if you have any more questions or want additional information you can contact always our team at support@tsi-telematic.com.

Hardware & Technology

• Is the tracking module for installation suitable and compatible with my vehicle?

  Our standard modules: Our tracking modules require a voltage source (plus / ground), and a signal from the ignition to be able to determine when a vehicle is driven. The installation, therefore, is identical to the connection of a standard car radio and thus suitable for all vehicle types.

  You will, in any case, receive detailed installation instructions with the delivery of the tracking module. For questions regarding the installation, we are of course here to help at any time, also directly with your car dealership or service centre.

  Our OBD2 modules: Our OBD2 modules are simply plugged in to the OBD2 connector of your vehicle, and work immediately. Naturally, your vehicle must be equipped with a standard compliant OBD2 connector for this to function. This is the case generally with all newer vehicles. If unsure, contact your car dealership or service centre.

  Should compatibility problems yet occur unexpectedly, we will be happy to exchange your OBD2 module for a standard module or return a full refund for your purchase price.

• Does using TSI tracking modules impact my car’s warranty or motor vehicle licensing?

  All our modules have all necessary approvals and certifications for unrestricted use in the passenger compartment of your vehicle. For the installation of the module, we recommend to rely on a competent specialist or workshop.

• Do I need additional cables or devices for the installation?

  No. Our tracking modules are delivered in a complete set. All components and necessary cables are included in this package.

• Do I need a WiFi connection or a mobile data plan?

  No. Our tracking modules are delivered to you fully functional. The tracking modules only need to be installed in your vehicle and work immediately.

• Do I need to perform an initialisation or setup of the tracking module or web portal prior the first use?

  The tracking module and the Web portal are delivered fully configured. They can be used immediately.

  In addition, you can, of course, customize a variety of default option in the web portal at any time.

• How is the mileage of my vehicle recorded?

  Our standard modules automatically record any driven distance using GPS. To match the tracking module’s mileage with the mileage from the vehicle’s tachograph, we recommend to synchronize the mileage after installation and at regular intervals.

  Our experience has shown that our tracking modules record the mileage significantly more accurately then compared to the tachograph in many vehicles. Over time this leads to the recorded mileages gradually drifting apart. Therefore, the mileage should be synchronized regularly.

  Mileage synchronization is done simply from the web portal. You only need to specify the mileage from the vehicle’s tachograph and this value is then automatically applied.

  For our OBD2 modules the synchronization occurs automatically using date received from the vehicle’s OBD2 interface.

• What software do I need to install on my computer to use the tracking modules?

  There is no additional software that would need to be maintained or updated regularly. You need only a device with a current web browser. It is no matter whether this on your home PC, laptop, tablet or smartphone.

  You will always automatically receive the latest version and also benefit from any new features and additions.

  In your own interest and for security, we, however, do recommend to regularly install any manufacturer updates for your PC or device.

Security

• How is my tracking data protected against unauthorized access?

  Your tracking data is processed with all latest security measures in a European high security data centre. Only you and our trained technical and support personnel under obligation of secrecy have access to the data.

  For details, read also our privacy policy.

  * If you use a credit card for your payment method, payment data may be routed through an international payment network.

• Is my data transferred over an encrypted connection?

  Security-sensitive data such as access codes and passwords are always transmitted in encrypted form. To use the web portal an encryption is not mandatory, but can be used at any time by opening the web portal via an https:// connection.

  All Smartphone apps use an encrypted connection for all transmissions by default.

Billing & cancellation

• How are the tracking modules and services billed and paid?

  All tracking modules and additional functions (if applicable) are billed monthly and automatically charged to your selected payment method.

  For new orders with a minimum term, all fees for the minimum term are charged immediately at the time of purchase. Additional monthly fees for these orders will only be charged again after the initial term.

  If you have any questions in regards to your account or invoice, you can contact our friendly support team at any time.

• What notice periods apply to cancellations?

  After any applicable minimum term, you may cancel subscriptions or additional functions at any time. Our billing only charges subscriptions or functions for the number of days used. You pay only for what you actually use.

  This does affect not your statutory revocation rights. (See also the cancellation and refund policies)

Easy & Convenient

Pay easily and conveniently with your preferred payment method.

Secure

With us, your payments are fully encrypted and secure. We regularly review our security measures and are PCI DSS certified.

Satisfaction Guarantee

You are not satisfied with your order? No problem with our 30-day money back guarantee.